Websites don't load - troubleshoot and set up fault messages

Are you having trouble getting a website to load? Don't worry — nosotros're here to aid. This article will show yous how to set the problem so you can get back to surfing the spider web.

Note: If you're having problem with a website, click the padlock icon Fx89Padlock in the address bar to encounter if Firefox has blocked insecure parts of the page. See Mixed content blocking in Firefox for details.

Table of Contents

  • ane Start, let's figure out where the problem is
  • 2 The trouble only happens with certain websites
    • 2.ane Try clearing Firefox'due south cookies and enshroud
    • 2.2 The website loads simply doesn't piece of work properly
    • ii.3 The trouble just happens on a secure (https) website
  • 3 The problem only happens in Firefox
  • 4 The problem happens in all web browsers
  • five Other, less mutual issues

First, let's figure out where the trouble is

With a little detective piece of work, nosotros can narrow down the cause of the trouble.

  1. Open a new tab and cheque to run into if y'all tin can load another website similar google.com or mozilla.org.
    • If you tin can open another site, skip down to The problem only happens with certain websites.
    • If you can't open up another site, go on on to the next step.
  2. Launch another browser, like Internet Explorer or Microsoft Edge Safari Google Chrome, and try to open the site y'all were having problems with.
    • If the site works in another browser, run across The trouble just happens in Firefox.
    • If the site doesn't work in some other browser, bank check out The problem happens in all web browsers.

The problem only happens with certain websites

If you lot run into whatever of these error messages, it might only be a problem with Firefox's cache:

  • The connection was interrupted
  • The connectedness was reset
  • The connection has timed out

Try clearing Firefox'southward cookies and cache

Do these steps and so reload the website you're having trouble with.

  1. Click on the menu push fx57menu Fx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If you don't see information technology, click the menu fx57menu push button, then click click the card fx89menuButton button.)
  2. Click and select .
  3. In the Time Range to articulate: drop-down, select Everything.
  4. Below the drib-down menu, select both Cookies and Cache. Brand certain other items you want to go along are non selected.
  5. Click OK.

If clearing Firefox's cookies and cache didn't work, it's probably a sign that there is a problem with the website itself. In that instance you'll just take to wait for it to go fixed. With big sites similar Twitter or Facebook this may merely exist a few minutes.

If you don't see whatsoever of the mistake messages in a higher place, check to see if any of the specific problems beneath match what yous see:

The website loads but doesn't work properly

If the website doesn't look right or doesn't work the fashion information technology's supposed to, you should bank check out the following articles:

  • Websites look incorrect or announced differently than they should
  • Fix problems that crusade images to non show
  • Prepare common audio and video issues
  • Websites show a spinning wheel and never finish loading
  • Set login issues on websites that require a username and password. You may receive an error similar to We were unable to procedure your login request or An unspecified error has occurred when you effort to sign in to websites with your username and password, or the login may simply fail.
  • Websites look wrong or appear differently than they should
  • Ready bug that cause images to not testify
  • Fix common audio and video bug
  • Fix login problems on websites that require a username and countersign. You lot may receive an error similar to Nosotros were unable to process your login asking or An unspecified fault has occurred when yous attempt to sign in to websites with your username and password, or the login may only neglect.

The problem just happens on a secure (https) website

Wait at the spider web address in the location bar. Does it start with https:// (notice the "s")? If and so, check if you see i of the following error letters:

  • For a "Warning: Potential Security Run a risk Ahead" error page, see the articles What exercise the security warning codes mean? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connexion Failed" or "Did Not Connect: Potential Security Issue" error page, run across Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Incorrect" error page, run across How to troubleshoot time related errors on secure websites.

The problem simply happens in Firefox

If some other web browser works just fine, ane of following solutions should fix things:

  • Firefox can't load websites but other browsers tin - if you lot tin can view websites in browsers other than Firefox.
  • Ready problems connecting to websites later updating Firefox - if y'all experience connection issues after updating Firefox.

If you see the following error messages, Firefox is trying to admission the Cyberspace through a proxy server:

  • The proxy server is refusing connections
  • Unable to notice the proxy server

If you lot connect to the Cyberspace through a proxy, compare Firefox's settings to Cyberspace Explorer's — encounter Microsoft's guide to proxy settings. See Enter proxy server settings on Mac at Apple Support for more information on proxy settings.

To check your connection settings in Firefox:

  1. In the Menu bar at the top of the screen, click and select . Click the menu button Fx57Menu and select . Click the bill of fare push Fx89menuButton and select .

  2. In the console, go downward to the Network Settings section.
  3. Click Settings…. The Connectedness Settings dialog volition open.
  4. Change your proxy settings:
    • If you lot don't connect to the Internet through a proxy (or don't know whether you connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Close the about:preferences folio. Any changes you've fabricated will automatically be saved.

The problem happens in all web browsers

This is probably a problem with your Internet connection. Run across Firefox and other browsers can't load websites for some troubleshooting suggestions.

Other, less common problems

  • A website reports that Firefox is outdated, incompatible or not supported - see How to reset the default user amanuensis on Firefox.
  • Malicious website errors - if you come across a "Suspected Assail Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website y'all're visiting to protect you from malware or web forgery (phishing). For more information, see Phishing and Malware Protection (Mozilla.org).
  • Offline way - if you see a message most offline mode, y'all may accept ready Firefox non to utilize your network connection. Brand sure your computer has a network connexion so:
    • Click the bill of fare button New Fx Menu, click and make certain is unchecked. Click File in the Menu bar (y'all can press and release the Alt key to temporarily show the Carte bar), then make sure is unchecked.
  • The page isn't redirecting properly - this trouble can be caused by problems with cookies. See Websites say cookies are blocked - Unblock them for more information.
  • If you get a File not establish mistake, try the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox issues
    • Troubleshoot Firefox issues caused past malware
  • Content Encoding Error - if you lot become the error message Content Encoding Fault or The page you are trying to view cannot exist shown because it uses an invalid or unsupported form of pinch, use these steps to diagnose and fix them:
    1. Cheque the settings of whatsoever Cyberspace security applications you utilize (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should endeavour to remove any permissions those applications accept for Firefox, and then add them again. For program-specific instructions for a number of applications, run across Configure firewalls and then that Firefox can admission the Cyberspace.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this error occurs when you are attempting to connect to a web server on a port that is reserved for another application. If the website you are trying to visit contains a colon followed past a number in its address (for example, http://website.com:23), effort removing that portion (http://website.com) or replacing it with :80 (http://website.com:80). If this doesn't piece of work, yous may have been given an incorrect accost.
  • DNS cache is invalid - DNS is the service that converts a website's domain name into the IP address that Firefox uses to connect to a website. This data is saved to your computer's DNS cache in order to improve speeds. However, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the wrong server. The Firefox and other browsers can't load websites article explains how to affluent the DNS cache. For additional data, see https://www.whatsmydns.cyberspace/flush-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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